• Please fill out all required fields indicated by a red asterisk.

    If Co-Applicant is applicable, please fill out Co-Applicant section and sign where indicated.

New Customer Sign Up

  • Pursuant to §48-11 of Duluth City Code, Comfort Systems requires personal guarantee on all Limited Liability Corporation (LLC) and Limited Liability Partnerships (LLP) applications for service. The personal guarantee can be executed by any member/officer that is authorized to execute contracts on the organization’s behalf.

    When completing an application for service on behalf of an LLC or an LLP, you must provide the LLC/LLP information in the “Business Signer Information” portion of the application. In addition, the officer who will be executing the personal guarantee must provide his/her information.

    The signature line on this application is for the individual who is providing his/her personal guarantee.

Security Deposit Acknowledgement

  • As of 1/1/2020 the security deposit waiver and security deposit amounts for residential customers have changed.  This new procedure is in accordance to Sec 48-11 and Sec 48-12.

    Options to waive the security deposit:

    • setup automatic payments from a bank account or credit card for the first 12 billing cycles
    • provide a credit reference from a comparable utility company for services over the last 12 months

    Security deposit amounts (residential only)
    Water, gas, & sewer $260
    New construction $260
    Mobile home $80
    Water & sewer $80
    Water only $35
    Gas water heater/fireplace $100
    Gas multi family 20+ $25
    Gas heat only $185

    **For commercial properties, please call 218-730-4050 or email utilitysignup@duluthmn.gov

    Local agencies may assist with security deposit payments.
    Salvation Army
    St. Louis County

  • ComfortSystems customer service will provide you an incomplete application letter stating the security deposit amount required and send it by email.  This letter is required for your eligibility with the agency.  If you do not receive your email, please call 218-730-4050 or email utilitysignup@duluthmn.gov.

  • Security deposits are not payable online as of yet.  They can be paid with a credit or debit card by calling 218-730-4050 or in office at 520 Garfield Ave Duluth MN 55802 business days Monday – Friday 8:00am – 4:15pm.

  • Credit Card Enrollment takes full payment on your account on the due date each month.  If you need to update or change your credit card, you can use the withdraw option in the customer portal and enter the new credit card number.  To waive the security deposit you must have automatic payment by credit card for 12, consecutive on-time payments.  ComfortSystems staff will reach out by phone to finish setting up your account.

  • Easy Pay is ComfortSystems bank drafting system.  Please fill out the form below.  Full payment on your account will be processed on the due date each month.  To waive the security deposit you must have automatic payment by Easy Pay for 12, consecutive on-time payments.  You will receive a confirmation email once your application has been processed.

  • Eligible credit references must be from a comparable utility company, the references must show on time payments for the last twelve (12) months, reference dates of service must be within eighteen (18) months of the date of application.

    • Upload a credit reference here: https://forms.duluthmn.gov/Forms/CS-ID-and-Document-Upload 
    • Provide a credit reference after submitting your application.  Please contact your previous utility provider and request a credit reference.  Your account may be setup once the application process is complete; the credit references are due within 10 days of the application and can be sent by:
    • Print our form to send Credit Reference Form 

    You will receive a confirmation email once your application has been processed.

Bank Information

  • NOTE: Payments will be deducted as entered, please verify your entry for accuracy. Invalid entries will delay your payment.Easy Pay processing may take up to 4-6 weeks for the first payment to be deducted. A $30.00 processing fee will be charged on all returned payments.

Property Information

Sanitary Sewer Discharge Information

Business Information

  • Add additional officers?

  • You must present a business card or written authorization. You can stop in our office to drop off a copy or upload an electronic version that will be attached to this form.

Business Signer Information

Applicant Information

Employer & Emergency Contact Information

Co-applicant Information

Co-applicant Employer & Emergency Contact Information

Terms and Conditions


    I hereby make application to the Public Works & Utilities (“the Department”) to install meters to measure water and/or gas for use only at the service address listed.

    I hereby certify the information given on this application is true and correct. I authorize the Department to verify this information and retain the application whether or not it is approved. I further authorize the Department to receive and retain credit information on my credit experience with other creditors.


    I hereby agree to use said meters strictly in accordance with the ordinances, rules and regulations of the Department, which ordinances, rules and regulations are as truly a part of this application as though printed herein in full. I further agree to pay all valid bills or charges for materials and services of any nature whatsoever rendered by the Department, including, for damage to the meters and I hereby authorize the shutting off of any service under this application for any failure of payment as specified above. I also hereby agree the Department has the right to easy access to meters at all reasonable hours for reading or examination of the same or for any other lawful errand.


    I hereby transfer ownership of the gas service at the service address from the main to the meter, to the City of Duluth, Department of Public Works & Utilities. I further grant a permanent right of access in, upon and under the premises at the service address for the purpose of operation, maintaining and repairing said gas service as shall be laid on/in the premises.


    By signing this application, the applicant agrees that the meter inside the building is always considered to be the accurate reading, unless determined by the Department to the contrary, and not that of any remote reading dial attached to the outside of the building.

    If there is any discrepancy between the remote register reading and the meter reading the Department will, based on its findings, do the necessary repairs and either credit the applicant's account or bill the applicant for the additional consumption; therefore it is in the application's best interest to periodically compare the two readings for accuracy and notify the Department promptly when a discrepancy occurs.


    The applicant, by signing below, agrees and understands that should this account receive a termination of service notice within the first twelve (12) consecutive billings, the Department reserves the right to request a security deposit in the amount shown below. Failure to pay the requested security deposit may result in termination of service.

    The amount of the security deposit required by the Department is calculated pursuant to Section 48-12 of the Duluth City Code.

    Any security deposit required by the Department must be paid in full prior to approval and confirmation of our Application.


    I, the Applicant, warrant the truthfulness of the information contained in this application and accept the above Terms and Conditions.

    Indicate your consent to the Terms and Conditions of this Application by clicking on the “I Accept” button. By clicking the “I Accept” button, you are entering into a binding agreement with Department.

    Notice: Your Application is subject to approval by the Department. Until you receive confirmation of the Department’s acceptance of your Application, it will be considered in process.

Electronic Signature Agreement

  • Please select the “I Accept” button to complete your electronic signature. By clicking the “I Accept” button, you are signing this Application electronically. You agree that your electronic signature is the legal equivalent of your manual signature on this Application. By selecting the “I Accept” you consent to be legally bound by this Application.

  • Typing your name verifies the above signature is yours and is accurate

  • Co-applicant: typing your name verifies the above signature is yours and is accurate